Green Pack Shop

How it works

This website is free for everyone to browse, but we only sell to customers within Australia. If you are a business customer please register and login on our wholesale website at    www.greenpack.com.au . Please use the registration link.

We provide an online ordering system on this website. You can choose the required products, put them in your shopping basket, and proceed to checkout. At this stage you will be required to supply your personal details needed to create an account and calculate freight. Our Australia Post and Startrack Express calculators will show you the freight to the suburb name you have provided. Payment can be made with credit card, PayPal or by direct deposit.

Who can register as a business customer?

Every commercial business in Australlia regardless of trade. We do require ABN number, some personal details and a physical address for freight calculation.

How do we calculate freight?

We offer two different shipping options: Startrack Express and Australia Post. We have freight cost calculators installed for both options. All freight is calculated accurately by using exact measurements of every item and added together. Most freight is calculated by volume and not by weight.

 Australia Post Shipping is calculated via the online postage calculator on the Australia Post website. Our Startrack Express calculator uses live data from the Startrack Express server!           Green Pack is proud to be using some of the most sophisticated freight cost calculators available to online stores. We have spent months on software development to provide our customers with the most accurate freight calculation service possible!

We endeavour to charge freight at cost!

Payment methods

We accept Visa, MasterCard, direct bank transfer/deposit and cheque. We do not charge extra for credit card payments in the retail section of our business! (different conditions apply in our wholesale/business user section). We now have PayPal payment system installed where you will be transferred to the secure PayPal server to pay for your order online. No credit card details will be stored on our server. If you would like to give it a bit more thought before purchasing you can also check out without payment and use the 'Quotation' option as checkout method.

Computer/Software and Browser Problems

We guarantee that our site is free of viruses and spyware and therefore safe for everyone to use. If you experience any form of computer related issues we recommend the following - this will in most cases resolve the problem:

• log out from the Green Pack site, close your browser and re-open your browser.

• Clear cache in your browser(most common 90% of problems): your internet browser (Internet Explorer, Safari, Firefox) cache memory on your computer  can sometimes produce effects which may interfere with your currrent site visit, especially if you did not log out properly after your last visit. Always remember to log out from any website you visit.
• Internet Explorer 8: click tools/delete browsing history/ then click on delete "temporary internet files", this will in most cases fix all browsing issues. We recommend to also "delete cookies" and "delete forms". This will also speed up your computer in general! To further improve computer performance click tools/internet options/general/browsing history/settings and make sure the box "never" is checked.
• Mozilla Firefox: click tools/options/privacyprivate data/clear now and make sure "cache" is checked (uncheck other items!)
• log in to the Green Pack site.
• Once you have followed the procedure you won't need to do this again, however clearing of cache should be part of a weekly general computer maintenance as should be the use of frequently updated anti virus software and at least a monthly scan of your whole computer!
• Happy browsing!

 

Terms of Service

We like our customers to be happy with their purchase!

If you are not completely satisfied with your goods we are happy to give you a refund within 30 days of order placement.

You may cancel your order at any time. If you have already paid for the order you will receive a full refund as long as the order has not been despatched.

No orders will be despatched until full payment is received! For urgent orders please email or fax the deposit slip or proof of transfer from your bank. Supply of a transaction or deposit number only is not sufficient.

Once the order has been despatched - after full payment only, the freight charges and if applicable a credit card transaction fee of 2.4% will become non - refundable.

Return freight cost needs to be carried by the purchaser.

Refunds for fulll boxes/packs of unused items only!

Green Pack

 

GST related questions

All prices displayed on this website are including GST. Green Pack is a GST registered business, our ABN number is 32 086 979 437. For wholesale pricing please refer to our wholesale website.

Your Privacy

During checkout you will be asked to provide personal details, such as your name, email address, phone number and physical address. These details are needed to calculate freight cost and for us to contact you in relation to your order if needed. Your personal details will not be provided to any third parties other than the courier company who require your name and address for the delivery. Green Pack does not use your email address for marketing purposes. Should we intend to change this practice in the future we will ask for your permission.

Late Payments

Account customers and all customers who have received goods prior to payment must strictly obey payment terms as shown on the invoice or as otherwise agreed. We reserve the right to charge late payment fees on all outstanding amounts 7days or longer past the due date. (Please note that this only applies to orders which have been fulfilled prior to payment (which is a very rare event).

Late payment fee schedule for customers who have received goods but have not paid for them:

7days late: $30.00.  30 days late: legal cost $120.00 for claim registration plus all outgoings. 60 days late: additional legal fees will be added to the account. Interest charged on late payments: 21% p/a from due date. We reserve the right to enforce these amounts in full. It is our preferred option that all customers pay their invoices on time as we pay our invoices on time.

Green Pack